{"id":363835,"date":"2023-08-29T19:49:48","date_gmt":"2023-08-29T17:49:48","guid":{"rendered":"https:\/\/mostacitamoraita.com\/envios-y-devoluciones"},"modified":"2026-08-14T18:43:50","modified_gmt":"2026-08-14T16:43:50","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/mostacitamoraita.com\/en\/shipping-and-returns\/","title":{"rendered":"Shipping and Returns"},"content":{"rendered":"<div class=\"row\"  id=\"row-1153681224\">\n\n\t<div id=\"col-1122988266\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-3565719432\" class=\"text\">\n\t\t\n<p class=\"uppercase\">Mostacita Mora\u00edta<\/p>\n\t\t\n<style>\n#text-3565719432 {\n  text-align: center;\n  color: #712186;\n}\n#text-3565719432 > * {\n  color: #712186;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-640771575\" class=\"text\">\n\t\t\n<h1>Shipping and Returns<\/h1>\n\t\t\n<style>\n#text-640771575 {\n  font-size: 2rem;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<p><b style=\"font-size: 16px;\">DELIVERY TIMES &amp; SHIPPING COSTS<\/b><b><\/b><\/p>\n<p>At <em>Mostacita Mora\u00edta<\/em>, we want your order to reach you as soon as possible and with total peace of mind.<\/p>\n<ul>\n<li>Orders are shipped via <strong>Correos<\/strong>, with an estimated delivery time of <strong>48\u201372 business hours<\/strong> for Spain (mainland and Balearic Islands) and mainland Portugal.<\/li>\n<li><strong>Need urgent shipping?<\/strong> Contact us before placing your order and we\u2019ll inform you about available options.<\/li>\n<li><strong>Custom orders:<\/strong> If your order is customized, we\u2019ll let you know the estimated production and shipping time by email.<\/li>\n<li><strong>Delivery options:<\/strong> You can choose home delivery (with two delivery attempts) or pick-up at a Correos office or CityPaq locker at checkout.<\/li>\n<li><strong>Tracking:<\/strong> We\u2019ll send you a tracking number so you can check the status of your package at any time.<\/li>\n<li><strong>Shipping cost:<\/strong> It will be calculated and shown before you confirm your purchase.<\/li>\n<\/ul>\n<p>If you notice any damage to your package caused during transport, we recommend noting it on the delivery slip and contacting us the same day so we can assist you as soon as possible.<\/p>\n<p><strong>Shipping rates:<\/strong><\/p>\n<ul>\n<li><strong>\u20ac3.95<\/strong>\u00a0for shipping within mainland Spain<\/li>\n<li><strong>FREE<\/strong> shipping within mainland Spain on orders over <strong>\u20ac65<\/strong><\/li>\n<li><strong>\u20ac5.50<\/strong> for Balearic Islands and mainland Portugal<\/li>\n<li><strong>FREE<\/strong> shipping to Balearic Islands and mainland Portugal on orders over <strong>\u20ac75<\/strong><\/li>\n<li><strong>Rest of Europe:<\/strong> <strong>\u20ac25<\/strong> (Germany, Austria, Belgium, Denmark, France, Greece, Ireland, Italy, Luxembourg, Monaco, Norway, Netherlands, UK, Sweden, Switzerland)<\/li>\n<li>\ud83d\udce9 <strong style=\"font-size: 16px;\">For shipping to the Canary Islands, please contact us for options and pricing.<\/strong><\/li>\n<\/ul>\n<p><b style=\"font-size: 16px;\">INTERNATIONAL TAXES &amp; DUTIES<\/b><\/p>\n<p>If your order is being shipped to <strong>Norway, Switzerland, the UK, or Monaco<\/strong> (due to its customs agreement with France), local authorities may apply <strong>import taxes, customs duties, or additional fees<\/strong>.<\/p>\n<p>\ud83d\udca1 <strong>These costs are not included in the product price or shipping fees<\/strong> and must be paid by the customer upon receipt. To avoid surprises, we recommend checking with your local customs office before ordering.<\/p>\n<p>\u23f3 <strong>Customs procedures may cause delivery delays<\/strong>, which are beyond our control.<\/p>\n<p>By completing your purchase, you accept that your order may be subject to these additional charges. If you have any questions, we\u2019re here to help!<\/p>\n<p><b>RETURNS<\/b><\/p>\n<p>We want you to love your purchase. If for any reason you need to return an item, here\u2019s how:<\/p>\n<ul>\n<li><strong>Timeframe:<\/strong> You can request a return within <strong>14\u00a0calendar days<\/strong> of delivery.<\/li>\n<li><strong>Return shipping:<\/strong> The customer is responsible for return shipping costs unless the item is defective.<\/li>\n<li><strong>Exceptions:<\/strong> Personalized or custom-made items cannot be returned.<\/li>\n<li><strong>Defective product:<\/strong> If the product is defective, we will replace it free of charge. Alternatively, you may choose a store credit valid for <strong>6 months<\/strong> or a refund to your original payment method.<\/li>\n<li><strong>Undelivered orders:<\/strong> If the package is not delivered within <strong>15 calendar days<\/strong> of the first delivery attempt, it will be considered returned. If you want it shipped again, you will only need to cover the second shipping cost.<\/li>\n<\/ul>\n<p><strong>How to request a return?<\/strong><\/p>\n<ol>\n<li>Fill out our <a href=\"https:\/\/mostacitamoraita.com\/en\/contact\/\"><strong data-start=\"82\" data-end=\"98\">contact form<\/strong><\/a> with your order number and the reason for your return.<\/li>\n<li>We\u2019ll reply as soon as possible with the next steps.<\/li>\n<li>Send the item back in its original packaging or any packaging that protects it properly.<\/li>\n<li>Once we receive it, we\u2019ll process your return as agreed.<\/li>\n<\/ol>\n<p>\ud83d\udc9c We want the process to be simple and transparent for you. Don\u2019t hesitate to reach out if you have any questions!<\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1122988266 > .col-inner {\n  padding: 50px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-363835","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping and Returns - Mostacita Mora\u00edta<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping and Returns - Mostacita Mora\u00edta\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mostacitamoraita.com\/en\/shipping-and-returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Mostacita Mora\u00edta\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-14T16:43:50+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mostacitamoraita.com\\\/en\\\/shipping-and-returns\\\/\",\"url\":\"https:\\\/\\\/mostacitamoraita.com\\\/en\\\/shipping-and-returns\\\/\",\"name\":\"Shipping and Returns - 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