Shipping and Returns

DELIVERY TIMES & SHIPPING COSTS

At Mostacita Moraíta, we want your order to reach you as soon as possible and with total peace of mind.

• Orders are shipped via Correos, with an estimated delivery time of 48–72 business hours for Spain (mainland and Balearic Islands) and mainland Portugal.
• Need urgent shipping? Contact us before placing your order and we’ll inform you about available options.
• Custom orders: If your order is customized, we’ll let you know the estimated production and shipping time by email.
• Delivery options: You can choose home delivery (with two delivery attempts) or pick-up at a Correos office or CityPaq locker at checkout.
• Tracking: We’ll send you a tracking number so you can check the status of your package at any time.
• Shipping cost: It will be calculated and shown before you confirm your purchase.

If you notice any damage to your package caused during transport, we recommend noting it on the delivery slip and contacting us the same day so we can assist you as soon as possible.

Shipping rates:

• €3.95 for shipping within mainland Spain
• FREE shipping within mainland Spain on orders over €65
• €5.50 for Balearic Islands and mainland Portugal
• FREE shipping to Balearic Islands and mainland Portugal on orders over €75
• Rest of Europe: €25 (Germany, Austria, Belgium, Denmark, France, Greece, Ireland, Italy, Luxembourg, Monaco, Norway, Netherlands, UK, Sweden, Switzerland)
• 📩 For shipping to the Canary Islands, please contact us for options and pricing.

INTERNATIONAL TAXES & DUTIES

If your order is being shipped to Norway, Switzerland, the UK, or Monaco (due to its customs agreement with France), local authorities may apply import taxes, customs duties, or additional fees.

💡 These costs are not included in the product price or shipping fees and must be paid by the customer upon receipt. To avoid surprises, we recommend checking with your local customs office before ordering.

⏳ Customs procedures may cause delivery delays, which are beyond our control.

By completing your purchase, you accept that your order may be subject to these additional charges. If you have any questions, we’re here to help!

RETURNS

We want you to love your purchase. If for any reason you need to return an item, here’s how:

• Timeframe: You can request a return within 14 calendar days of delivery.
• Return shipping: The customer is responsible for return shipping costs unless the item is defective.
• Exceptions: Personalized or custom-made items cannot be returned.
• Defective product: If the product is defective, we will replace it free of charge. Alternatively, you may choose a store credit valid for 6 months or a refund to your original payment method.
• Undelivered orders: If the package is not delivered within 15 calendar days of the first delivery attempt, it will be considered returned. If you want it shipped again, you will only need to cover the second shipping cost.

How to request a return?

1. Fill out our contact form with your order number and the reason for your return.
2. We’ll reply as soon as possible with the next steps.
3. Send the item back in its original packaging or any packaging that protects it properly.
4. Once we receive it, we’ll process your return as agreed.

💜 We want the process to be simple and transparent for you. Don’t hesitate to reach out if you have any questions!